1.
When a reservation is received, the details are automatically loaded to SmarterGuest
Fast, simple and innovative
Capitalize Upsell Opportunities
Contact free = VIRUS free
Credit card and payment process handled by guests, not employees.
Multilingual: Automatically set to the language of the guests
Win the war against chargebacks
How it Works
3.
Guest fills registration form, that might include a good health declaration & health safety certificate, passport photo and then inputs credit card info to process the payment and guarantee pre-authorization.
5.
Hotel assigns a room and gives the guest the room key or sends the link to enable access to the room with guest’s smartphone.
2.
Guest receives e-mail (24 hrs before check-in) or scans QR at the hotel reception.
4.
Hotel receives the registration form filled by the guest and verifies the info, having the possibility to request a correction (e.g. repeat the passport photo).
How it Works
1.
When a reservation is received, the details are automatically loaded to SmarteGuest
2.
Guest receives e-mail (24 hrs before check-in) or scans QR at the hotel reception.
3.
Guest fills registration form, that might include a good health declaration & health safety certificate, passport photo and then inputs credit card info to process the payment and guarantee pre-authorization.
4.
Hotel receives the registration form filled by the guest and verifies the info, having the possibility to request a correction (e.g. repeat the passport photo).
5.
Hotel assigns a room and gives the guest the room key or sends the link to enable access to the room with guest’s smartphone.
Guest Benefits
Time-saving
Reduces check-in time
Comfort
Guests check in using spare time on the trip to the hotel (flight, airport, taxi) from their own smartphones or other devices.
Secure Payments
The card never leaves the guest's hand, therefore there is no fraud risk, and when a card is declined, the guest changes to a different one himself, avoiding awkward time-consuming situations at the reception. Moreover, the guest acknowledges that his card is being pre-authorized as a guarantee.
Hotel Benefits
MAIN BENEFITS
- Resource efficiency: one receptionist can assist several guests at the same time… or the check-in could even have no receptionist interaction.
- Avoid guest delays upon check-in.
- Connection with hotel Channel Manager system for automatic preloading of guest info, saving receptionist’s time.
- Hotel Quality of service.
- Novel experience for guests, free of delays, no credit card fraud risk, contactless, therefore, no hazard of virus transmission.
- Accurate guest information to be used for effective e-mailing and marketing targeting.
- Opportunity to generate extra income (upselling, extras, etc.)
SECURE PAYMENTS
- Credit card payments, authorizations, chargebacks and refunds consolidated in one system.
- Top notch security of credit card information (authentication, validation, and fraud protection; Dynamic 3D Secure; Industry-leading ML fraud protection; tokenization service).
- The card never leaves the guest’s hand, therefore there is no fraud risk.
- The guest acknowledges that his card is being pre-authorized as a guarantee.
Integrations
Channel Manager connection
We easily connect SmarterGuest with the hotel Channel Manager system, without the need to access the PMS (Property Management Systems).
PMS (Property Management Systems) Integrations
The integration with a hotel PMS improves the automatization of the check-in and check-out process, the upsales and the interface with systems to access the room with guest's smartphones. We already have integrations with some of the major hotel PMS (see list), and we are working on expanding to others. If your PMS is not in the list, let us know!
Payment platforms
We are integrated with payment platforms from different regions: USA: Stripe, Braintree, Paypal, Authorize.net, BlueSnap, etc. Latin-America: Mercado Pago, Todo Pago.
Do you have a hotel app or system and want to integrate with us? Feel free to contact us!
We’d love to hear from you
Contact now +1-305-814-6205 info@smarterguest.com